Delivery Policy for OÜ JWWfocusT – Communication Equipment Repair Services
At OÜ JWWfocusT, we are dedicated to ensuring the efficient and reliable delivery of our repair services for communication equipment. This policy outlines the terms and conditions related to the fulfillment and delivery of our services. By working with OÜ JWWfocusT, you agree to the terms detailed below.
General Provisions
1.1 Scope of Services
OÜ JWWfocusT specializes in providing expert repair and maintenance services for a wide range of communication equipment, including radios, telecommunication systems, satellite devices, and more. We offer tailored solutions designed to meet the unique needs of both individual clients and organizations.
1.2 Order Placement
Orders for repair services can be placed through our official website or by contacting us directly via email or phone.
1.3 Service Initiation
Work will begin once full payment has been received, unless other payment arrangements have been made and confirmed in writing.
1.4 Service Customization
We offer both predefined service packages and fully customized repair solutions based on your specific equipment and repair needs.
Project Deadlines
2.1 Timelines
The time required to complete a project depends on the complexity of the repair, the scope of work, and the timely provision of all necessary details and materials by the client.
2.2 Time Estimates
We will provide an estimated timeline before beginning any work, which will be confirmed with the client. Typically, repairs are completed within 3 to 15 business days, depending on the service’s complexity.
2.3 Adjustments to Deadlines
In the event that there are changes in the project scope or additional requests for modifications, we will work with the client to adjust the deadlines accordingly.
Delivery of Work
3.1 Delivery Method
Once the repair is completed, the final deliverables, such as repaired equipment, service reports, and relevant documents, will be delivered either in person or via secure means, such as email or cloud storage, depending on the nature of the service.
3.2 Payment Completion
Deliverables will only be provided once the full payment has been made and all project stages have been completed to satisfaction.
3.3 Confirmation of Delivery
Delivery is considered complete when the client has received the repaired equipment or digital deliverables. Any agreed-upon revisions or additional work will be addressed as part of the original agreement.
Revision Guidelines
4.1 Included Revisions
The service fee covers revisions that fall within the originally defined scope of the repair work. These revisions are included at no additional charge.
4.2 Additional Revisions
Any revisions or modifications beyond the initial scope of the repair will incur additional fees, which will be discussed and agreed upon with the client before proceeding.
Responsibilities
5.1 Our Commitment
OÜ JWWfocusT is committed to providing high-quality repairs on time, as long as the client provides all necessary materials, information, and access to equipment in a timely manner.
5.2 External Delays
We are not responsible for delays caused by factors outside our control, such as incomplete information, delayed payments, or issues with third-party suppliers.
Order Cancellations and Refunds
6.1 Cancellations Before Work Begins
If you cancel your order before any repair work has started, you are eligible for a full refund.
6.2 Cancellations After Work Has Started
If the order is canceled after repair work has begun, a partial refund will be provided, based on the proportion of the work completed at the time of cancellation.
Post-Completion Support
7.1 Free Support Period
Following the completion of a repair, OÜ JWWfocusT offers 14 days of complimentary support to address any minor issues or adjustments related to the repair.
7.2 Additional Services
Any additional requests for services beyond the original agreement will be discussed separately and charged accordingly.
Contact Us
If you have any questions or concerns regarding your order, delivery, or post-service support, please feel free to contact us:
- Email: [email protected]
- Address: Harju maakond, Anija vald, Paasiku küla, Kehra alajaam, 74314
Thank you for choosing OÜ JWWfocusT for your communication equipment repair needs. We are committed to providing reliable service and ensuring your equipment performs at its best.